SoundHound AI (NASDAQ: SOUN) has been named a market leader in the 2025 ISG Buyers Guide for AIOps, recognizing its innovative generative AI-powered platform, Autonomics.
The platform was rated highest in AIOps capability among 19 software providers and placed in the top-tier “Exemplary” category alongside industry giants like BMC, Datadog, Dynatrace, IBM, PagerDuty, and Splunk. This distinction highlights SoundHound’s excellence in both product and customer experience.
According to Jeff Orr, Research Director at ISG Software Research, SoundHound’s platform is highly reliable, supporting essential business functions without interruptions. The focus on high availability enables enterprises to integrate AIOps seamlessly into their operations, enhancing resilience in dynamic environments.
SoundHound’s Autonomics platform offers a comprehensive solution for IT teams, automating processes with minimal human intervention. It helps manage and store knowledge across entities, driving machine-led automation to optimize IT systems. This integration allows companies to maximize their existing technology stack, increase operational efficiency, and reduce routine workloads—freeing staff to focus on strategic initiatives.
Michael Anderson, EVP of AI for Enterprise at SoundHound, emphasized the platform’s business value.
“Our enterprise AI platforms are purpose-built to deliver real business results,” Anderson said. “We have the business insight and trusted track record to make AI matter, resulting in measurable value across front-to-backend IT and business processes.”
“With our generative AI-enabled Autonomics platform, companies can build and deploy IT automations that accelerate mean time to resolution, reduce human error, and continuously improve IT operations,” he added.
SoundHound AI (NASDAQ: SOUN) has over 20 years of experience in AI and automation deployment. The company has managed billions of interactions and queries, focusing on delivering high-quality, end-to-end solutions that drive customer value across industries.
